Media & PR
I’m Stéphanie Dion, a short-term rental expert specializing in
systems and clarity for part-time hosts. I teach hosts managing
1–3 properties how to build structures that work without constant
oversight. Clarity over tactics. Structure over effort.
Speaking Topics
The Real Problem Isn’t Bookings. It’s Clarity.
Confused systems create overwhelmed hosts. Most hosts don’t need more bookings. They need structure underneath the bookings they already have. The three-step framework (Define, Align, Design) turns reactive chaos into repeatable control.
Building STR Systems That Work When You’re Not Working
Templates and checklists fail without environmental design. The shift from manual hosting to design-thinking systems means setting up your property so the guest succeeds by default. Less management. Less friction. The system runs itself.
From Guest Avatar to Guest Experience: How Fit Solves Every STR Problem
Identifying the right guest for your property and location is the single most important decision a host makes. Everything else flows from that answer: the listing, the communication, the design choices. When you know who you’re hosting, every system gets easier to build.
AI as a System Tool, Not a Magic Wand
AI supports your systems. It doesn’t replace them. Use it for listing audits, guest communication templates, operational SOPs, and maintenance workflows. Practical, not overwhelming. A tool inside your structure, not a solution by itself.
The Part-Time Host System: How to Manage 1–3 Properties Without It Running Your Life
Scale-focused STR advice breaks part-time hosts. What they need are four operational pillars: listing clarity, guest communication, turnover operations, property maintenance. Build these once. Let them compound. Systems create breathing room.
Design Over Iteration: The Environmental Approach to Short-Term Rentals
Better instructions don’t solve guest behavior problems. Design does. Set up the physical and operational environment so guests succeed by default. Real examples of design choices that eliminate friction without adding host effort.
Read more about the Confident Hosts approach →
BIOGRAPHY
Stéphanie Dion is a short-term rental expert and founder of Confident Hosts, a digital education brand for part-time hosts managing 1–3 properties. Her Right Guest Framework puts guest identification at the center of every hosting decision. Define the right guest for your property. Align your listing and communication around that guest. Design the environment so they succeed by default. She holds an MBA in International Management and a Bachelor of Information Technology, with a background in federal government client services.
Stéphanie Dion is a Short-Term Rental Clarity & Systems Expert and founder of Confident Hosts, a digital education brand for part-time hosts managing 1–3 properties who need systems that work without constant intervention.
She holds an MBA in International Management from the University of Ottawa and a Bachelor of Information Technology from Université de Sherbrooke. Her background includes years in federal government client services, where she learned to design systems that function without oversight. Alongside Confident Hosts, she runs an ecommerce business and has managed STR properties remotely since 2024.
Her signature methodology is the Right Guest Framework, a three-layer system built around one core idea: when you know exactly who you’re hosting, every decision gets easier. Define the right guest for your property and location. Align your listing copy, communication templates, and house rules around that guest. Design the physical and operational environment so that guest succeeds without friction.
As a short-term rental expert, Stéphanie teaches hosts to stop managing harder and start designing smarter. Confident Hosts operates through a Skool platform, offering digital products, systems training, and structured support for hosts who work full-time and host part-time.
Stéphanie Dion is a Short-Term Rental Clarity & Systems Expert and founder of Confident Hosts, a digital education brand built for part-time hosts managing 1–3 properties who need simple, repeatable systems.
Her career began in federal government client services, where she learned to design systems that work without constant oversight. She holds an MBA in International Management from the University of Ottawa and a Bachelor of Information Technology from Université de Sherbrooke. Alongside Confident Hosts, she runs an ecommerce business and has managed STR properties remotely since 2024.
Confident Hosts was born from a foundational reframe: hosts don’t have a booking problem, they have a clarity problem. The traditional STR education industry focuses on revenue tactics and growth. Stéphanie saw a different need. Hosts were overwhelmed, reactive, and stuck managing properties that ran them instead of the other way around.
Her answer is the Right Guest Framework, a three-layer methodology that puts guest identification at the center of every hosting decision. First, Define: identify the right guest for your specific property and location. Second, Align: build your listing copy, communication templates, and house rules around that guest. Third, Design: set up the physical and operational environment so that guest succeeds without friction. When the guest is clear, every system downstream gets easier to build and easier to run.
This is what separates Confident Hosts from systems-only STR coaching. Most educators teach process management. Stéphanie teaches design thinking applied to hosting. The environment does the work, not the host.
As a short-term rental expert, she also teaches hosts to use AI as a supporting tool inside their systems. Not as a replacement for structure, but as a way to build templates, audit listings, refine communication, and create SOPs without starting from scratch.
Confident Hosts operates through a Skool community platform, offering digital products, structured courses, and ongoing systems support. The mission: help part-time hosts build clarity, confidence, and control without burning out.
GET IN TOUCH
Interviews, podcast features, and speaking opportunities
As a short-term rental expert, I cover hosting systems, part-time property management, and practical AI application for small-scale operators. Available for podcasts, media features, panels, and speaking events.
I stay current with platform updates and industry shifts, including Airbnb’s own research and hosting data, to bring
relevant, grounded content to every conversation.
If you’re looking for someone who prioritizes clarity over tactics and design over effort, let’s talk.
