Privacy Policy

Last updated: October 2025

Welcome to Confident Hosts! Your privacy matters to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit confidenthosts.com or purchase our digital products.
By using our site or completing a purchase, you agree to this policy.

1. Who We Are

Confident Hosts is operated by Altus Advantage, based in Québec, Canada.
We create and sell digital tools, templates, and resources to help short-term-rental hosts simplify and elevate their guest experience.

If you have questions about this policy or your data, contact us:

email: support@confidenthosts.com

2. Information We Collect

We collect only the information necessary to provide our services effectively:

a) Information you provide directly

Name, email address, billing address
Payment information (processed securely by third-party providers)
Optional details entered into forms (e.g., newsletter sign-up or contact forms)

b) Automatically collected data

IP address, browser type, device information, referring URL
Website analytics data via tools such as Google Analytics and Meta Pixel
Cookies and similar tracking technologies (see Section 7)

c) Third-party data

If you purchase through Etsy, WooCommerce, Stripe, or PayPal, these platforms may share limited information needed to fulfill your order.

3. How We Use Your Information

We use your information to:

Process orders and deliver digital products
Send order confirmations and support emails
Provide product updates, discounts, or newsletters (if you opt in)
Improve our website, products, and customer experience
Meet legal and tax obligations

We do not sell or rent your personal data.

4. Consent and Your Choices

By purchasing, contacting us, or subscribing, you consent to our collection and use of your information for the stated purposes.

You can at any time:

Withdraw consent (for example, unsubscribe from emails)
Request a copy of your data
Ask for corrections or deletion of personal information

To exercise these rights, email support@confidenthosts.com.

Under Loi 25, Québec residents have specific rights to access, correct, or delete personal data and to know how it is used or shared.

5. Email Communication & Marketing

We comply with CASL (Canada’s Anti-Spam Legislation).
If you subscribe to our newsletter, you may receive occasional emails about new products, promotions, or hosting resources.
Every marketing email includes an unsubscribe link, and you may opt out at any time.

6. Cookies and Tracking Technologies

Our site uses cookies to:

Remember your preferences
Understand how visitors use the site (analytics)
Display relevant ads on social platforms

You can disable cookies through your browser settings.
We also display a cookie-consent banner in compliance with Québec’s Loi 25.

7. Data Storage and Security

We store your data securely using trusted third-party systems protected by encryption, firewalls, and password-restricted access.
All transactions are secured using HTTPS (SSL).
We retain data only as long as necessary for purchase fulfillment, customer support, and legal record-keeping.

8. Third-Party Service Providers

We rely on reputable partners to deliver our services, including:

WooCommerce / Etsy – order management and digital delivery
Stripe / PayPal – secure payment processing
MailerLite – email marketing
Google Analytics / Meta Pixel – analytics and advertising
Canva / Google Drive – template hosting and link sharing

Each provider has its own privacy policy, which we encourage you to review.
We share only the minimum information required for them to perform their services.

9. Disclosure of Information

We may disclose personal information only when:

Required by law or regulation
Necessary to complete a transaction or provide customer support
Needed to protect our legal rights or prevent fraud

We never sell, rent, or exchange your information for marketing purposes.

10. Children’s Privacy

Our website and digital products are not intended for individuals under 18.
We do not knowingly collect personal information from minors.

11. Data Retention

We retain order and customer records only as long as required to:

Fulfill the purchase and provide support
Meet legal or tax requirements

After that period, data is securely deleted or anonymized.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes.
The latest version will always be posted on this page with a “Last updated” date.
Continued use of the website after changes means you accept the updated policy.

13. Your Rights under Loi 25 (Québec)

If you reside in Québec, you have the right to:

Know what personal information we hold about you
Access and correct that information
Request deletion of your data
Withdraw consent to data use

Person responsible for the protection of personal information:
Stéphanie Dion
email: support@confidenthosts.com
Québec, Canada

14. Contact Us

If you have any questions, concerns, or requests related to privacy or this policy, please contact:
email: support@confidenthosts.com
confidenthosts.com